PRIVACY POLICY — Oasis of Hope Counselling & Psychotherapy

PRIVACY POLICY

Last Updated on July 1, 2026

Welcome to our website. Oasis of Hope Counselling & Psychotherapy (“Company”, “we”, “our” or “us”)

respects your privacy and is committed to protecting it.

This Privacy Policy governs your access and use of our website, oasisofhope.ca including any content,

functionality or services offered through our website or related landing pages (collectively, “Site”)

whether as a guest or a registered user. In this Privacy Policy “you” or “your” refers to any individual

who accesses our Site. This Privacy Policy is incorporated into and forms part of our Website Terms of

Use.

PLEASE READ THIS PRIVACY POLICY CAREFULLY BEFORE USING OUR WEBSITE

Please review our Privacy Policy carefully. By using our Site, you acknowledge and agree that your

information will be collected, used and disclosed as described in this Privacy Policy. If you do not agree

to the Privacy Policy, you must not access or use our Site or Services.

This Privacy Policy sets out how we collect information from you when you visit our Site, either

automatically, or through certain voluntary actions you may take while visiting our Site, including but

not limited to, accessing, purchasing or downloading any products, content or resources available on our

Site or engaging or interacting with us either through this Site (collectively, “Services”).

This Privacy Policy applies to information we collect:

 On this Site;

 In email, chat, text and other electronic message features on our Site;

 Through any downloadable features on our Site;

 When you interact with us, our advertising or applications on third party websites and services if

those applications or advertising are operated by or on behalf of us.

This Privacy Policy does not apply to information collected by:

 Us offline or through any other means, including on any other website operated by us, or any

third party including our affiliates and subsidiaries; or

 Any third party including through any content or advertising that may link to or be accessible

from or on the Site.

This Privacy Policy also sets out how we use and disclosure your information and your rights with

respect to your personal information that we collect. If you do not agree to any terms of our Company’s

Site you are agreeing to the terms of our Privacy Policy.

Age Requirement

Our website is intended solely for users who are of legal age of majority in their own place of residence

and can form legally binding contracts under applicable law. By using our site, you represent and

warrant that you are of legal age of majority where you reside and can form a legally binding contract

under applicable law. This website is not intended for use by children under the age of 13, and we do

not knowingly solicit personal data from anyone under the age of 13. If you are under the age of 13, do

not access or use our website or related products or services. If you become aware that we have

collected data of anyone under the age of 13, please contact us so that we can delete their data in

accordance with applicable law.

INFORMATION WE COLLECT

We collect, use, and disclose personal information as described in this Privacy Policy. Where required,

we will obtain your express consent before collecting or using personal information. Here are some

examples of the data we collect, however, this may not be a complete list:

Personal Information: Personal identifying information such as your name, billing and/or shipping

address, telephone numbers, email addresses, and other demographic and customer profile data

information, such as your age and gender.

Financial Information: We do not store or process your financial information directly. All transactions

are securely processed through third-party providers (e.g. Stripe, PayPal, Shopify payments). Please

review their privacy policies for details on how they manage your data.

User Account Information: In order to purchase or access certain Services, we may require you to create

a user account and provide your name and/or email address and create a unique password. For your

security, we do not have access or knowledge of your password, and it is your sole responsibility to keep

the password confidential and not share your account details with any other people, including us.

Computer, Browser and Mobile Information: Computer and connection information such as statistics

on your page views, traffic to and from the Site, your unique resource locator (“URL”), advertisement

data, your internet protocol (“IP”) address, your browsing history, and your Site log information. If you

access our Site via your mobile phone, we may collect information about your device, including but not

limited to, the model, manufacturer, device identification and your location information.

Social Media Information: We may access personal information from social networking sites and apps,

including Information but not limited to, Instagram, Facebook, LinkedIn, YouTube which may include

your name, username on any of these platforms, location, email, age, gender, profile picture and any

other public information you have included on any of your social media profiles. If you want to limit this

data, you should review their privacy and security settings of each social media site and change your

privacy settings.

Sensitive Information

We do not request or intentionally collect sensitive personal information, including social insurance or

social security numbers, health or genetic data, financial account details, or information relating to your

ethnic origin, religious beliefs, or criminal history. Please do not submit this type of information to us

through our Site. If sensitive information is inadvertently submitted to us, we will delete it unless we are

required by law to retain it.

HOW WE COLLECT YOUR INFORMATION

Information You Voluntarily Provide

We collect information you voluntarily and manually provide when you use our Site, such as when you

purchase or access Services or certain content on our Site, sign up for our email list or newsletter,

submit a form, send us questions, or interact with us through this Site such as when you provide

comments, reviews, testimonials or other feedback. Some of the information you manually provide may

be personal information, such as your name or email address.

Information from Your Website Browser or Mobile Device

We collect information that is sent to us automatically from your website browser or mobile device,

such as your IP address, the name of your operating system, the name and version of your browser, date

and time of your visit, page(s) you visit and length of time you spent on each page. The information we

receive may depend on your browser or device settings. Information received from your website

browser and mobile device typically is not, in and of itself, personally identifiable. However, we may

combine it with other information in an attempt to identify you, or we may combine it with information

that does identify you.

Tracking Technologies

We collect information when you visit our Site and through our email communications, by using cookies,

pixels, website beacons, tags, and other tracking technologies to collect information about your

engagement, as well as your browsing and purchasing behaviour. These tracking technologies include:

● Clickstream Data: Through Site access logs we collect your URL, clickstream data and HTTP

protocol elements, which generate certain kinds of non-identifying Site usage data, such as the

number of hits and visits to the Site. This information is used for internal purposes for research

and development, user analysis and business decision making, all of which provides better

services to our users. The statistics garnered, which contain no personal information and cannot

be used to gather such information, may also be provided to third parties for data processing

and analyzing.

● Cookies: Cookies collect data sent to us by your computer about (i) the way you interact with

our Site, such as when you use certain features or download attachments; (ii) collect data to

assess and improve our marketing and advertising; (iii) allow partners and third-parties to use

these tracking technologies to track your use of our Site, including on multiple devices; (iv)

collect statistical data such as how long you stay on a certain webpage on our Site and the

location from where you access our Site. All of this information helps us to improve the Services,

provide content based on the interests of our users and improve the functionality of our Site.

Most browsers are set to accept cookies by default. Upon visiting our Site, you may be

presented with a cookie banner giving you the option to accept or reject non-essential cookies,

including those used for analytics or advertising. If you wish to disable cookies, you may do so

through your individual browser options. However, this may affect your ability to use or make

purchases from our Site.

● Website Beacons or Pixels. These are small graphics that help us understand browsing activity

and provide a better user experience. Unlike cookies, website beacons and pixels are non-

identifiable when you visit a website page.

● Social Widgets. These buttons are provided by third-party social media providers that allow you

to interact and access certain social media services when you view a page on our Site. These

widgets may collect browsing data, which may be sent to the respective third-party social media

provider.

● Third Party Software. We may use third-party software to post advertisements on our Site to

oversee marketing or email campaigns or manage other business initiatives. This third-party

software may use cookies or similar tracking technology. We have no control over these third-

parties or their use of cookies.

Third-Party Use of Cookies and Other Tracking Technologies

Some content or applications, including advertisements on our Site are served by third parties, including

advertisers, ad networks and/or servers, content providers, and application providers. These third

parties may use cookies alone or in conjunction with web beacons or other tracking technologies to

collect information about you when you use our website. The information they collect may be

associated with your personal information or they may collect information, including personal

information, about your online activities over time and across different websites and other online

services. They may use this information to provide you with interest-based (behavioural) advertising or

other targeted content.

We do not control these third parties’ tracking technologies or how they may be used. If you have any

questions about an advertisement or other targeted content, you should contact the responsible

provider directly.

Ability to OPT-OUT of Tracking

We also may use the above-mentioned automated technologies to collect information about your online

activities over time and across third-party websites or other online services (behavioural tracking). We

respect your decision if you want to opt-out of tracking for this website. If you choose to opt-out some

features of this Site, or future features of this Site may not work properly. For example, you may not be

able to share content from our Site to social media sites etc. If you would like to Opt-Out of tracking or

just want more information about how to do that please use the resources set out below.

You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being

sent. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible

or not function properly.

This website offers more information on how you can opt-out of certain tracking and internet-based

advertising procedures: https://optout.networkadvertising.org/?c=1 . Where required by law, we

honour browser-based opt-out preference signals such as Global Privacy Control (GPC).

To learn how to turn tracking on or off on your device, you can visit the following websites:

Turn “Do Not Track” on or off/Android

Turn “Do Not Track” on or off/Mac

Website Analytics

We may use third-party analytics tools to understand how visitors use our Site and improve its

functionality. These tools may use cookies or similar technologies to collect information such as IP

address, device information, and browsing activity. We may share personal information with service

providers who process data on our behalf for legitimate business purposes. Where required by law, we

will obtain your consent before using non-essential cookies or similar tracking technologies.

You can manage your cookie preferences through your browser settings or any cookie consent tool

available on our Site. For more information about how analytics providers handle your information,

please review their privacy policies or contact us at admin@oasisofhope.ca.

Email Policies

We are committed to keeping your email address confidential. We do not sell your email address for

monetary consideration. We may share your email address with trusted third-party service providers

who assist us in delivering email communications on our behalf.

In compliance with Canada’s Anti-Spam Legislation, the U.S. CAN-SPAM Act, and other applicable

provincial and state privacy laws, all marketing emails sent by us will:

 Clearly identify the sender;

 Include our valid physical mailing address;

 Provide clear and functional instructions for unsubscribing; and

 Honour unsubscribe requests within the timeframes required by applicable law.

You may withdraw your consent to receive marketing communications at any time by clicking the

“unsubscribe” link in any email or by contacting us at admin@oasisofhope.ca.

HOW WE USE AND DISCLOSE YOUR INFORMATION

Use of Information

We generally store your data and transmit it to a third party for processing. However, to the extent we

process your data, we do so for legitimate business purposes. Generally, the purpose of collecting your

information through our Site is to:

● Provide our Site and its contents to you;

● To provide you with information, products or services that you request from us;

● To carry out our obligations and enforce our rights arising from any contracts between you and

us, including for billing and collection;

● Collect statistical data and analyze trends for our use, and for use by third parties to better

understand your needs and interests;

● Improve our Services, marketing and promotional efforts or troubleshoot issues on our Site;

● Contact you with special offers, newsletters, information advertisements of third parties and

content we believe will be of interest to you which in some instances may be in exchange for a

commission to be paid to us by such third parties (if you opt to take part in such promotions, the

third parties will receive your information);

● To allow you to participate in interactive and social features on our Site;

● Improve the content, functionality and usability of this Site and provide a tailored and

personalized experience for you when you visit our Site;

● Prevent fraudulent activities and security breaches;

● Resolve disputes and assist law enforcement when necessary or respond to any legal claims or

otherwise comply with our legal obligations; and

● For any other purpose with your consent.

We may also use the information we have collected from you to enable us to display advertisements to

our advertisers’ target audiences. Even though we do not disclose your personal information for these

purposes without your consent, if you click on or otherwise interact with an advertisement, the

advertiser may assume that you meet its target criteria.

Disclosure of your Information

We do not sell personal information for monetary consideration. However, we may share personal

information with trusted third-party service providers, advertising partners, and analytics providers for

legitimate business and marketing purposes, as described below.

We may disclose personal information in the following circumstances:

 To service providers who assist in operating our Site and business, including payment

processing, hosting services, email delivery, communications, customer service, and analytics;

 To advertising and marketing partners to help us promote our Site and Services, including

delivering advertisements that may be relevant to you;

 To affiliates or strategic partners where necessary to deliver Services or administer programs;

 To administer your account and communicate with you;

 To analyze trends, improve functionality, and enhance user experience;

 To protect the security, integrity, and legal rights of our business and users, including

investigating violations of our policies;

 In connection with a sale, merger, restructuring, or transfer of all or part of our business;

 To comply with legal obligations, respond to lawful requests, or protect the rights, property, or

safety of our business, users, or others;

 With your consent.

Where required by applicable privacy laws, including the California Consumer Privacy Act as amended by

the California Privacy Rights Act (CCPA/CPRA), you may request to opt out of the sale or sharing of your

personal information by contacting us at admin@oasisofhope.ca or using any available opt-out tools on

our Site.

Retention of Information

We retain personal information only for as long as necessary to fulfill the purposes for which it was

collected, to provide Services, and to comply with applicable legal, accounting, or regulatory obligations.

International Data

Your personal information may be transferred to and maintained on servers located outside of your

state, province, country or other governmental jurisdiction where the data protection laws may differ

than those from your jurisdiction. We take reasonable steps to ensure that personal information

transferred outside your jurisdiction is protected by appropriate contractual or organizational

safeguards, as required by applicable law.

Processing Your Information

We may process personal information directly or through third-party service providers acting on our

behalf. In order to carry out our business, it is necessary for us to transmit certain information to third

parties. For instance, when you purchase a Service from our Site, your payment information is

transmitted to and collected by a third-party payment processor. For a full list of third -party

applications we use, please contact us at admin@oasisofhope.ca.

In some instances, however, we may process your information internally. When you agree to be bound

by our Privacy Policy, you consent to our processing of your information for such purposes to carry out

our business interests.

Protection of Your Information

We employ commercially reasonable methods to ensure the security of the information you voluntarily

provide to us, as well as any information that is collected automatically. We implement a variety of

security measures to maintain the safety of your personal information including using standard

security protocols and transmitting information securely via Secure Sockets Layer (SSL) and only use

recognized online secure payment systems and reputable third-party payment processors and

applications. Since email is not considered secure, please do not send us private information via

email. Doing so is completely at your own risk. In order to protect our Site, we use software

programs to monitor network traffic to identify unauthorized attempts to upload or change

information or hack or otherwise damage our Site. While we take these steps to protect your personal

information as much as we can, no system or transmission of data over the internet or any other public

network or any storage of data can be guaranteed to be 100% secure. If you are concerned about your

personal information, please contact us at admin@oasisofhope.ca.

Event of a Breach

In the event of a breach involving personal information under our control, we will assess the nature and

scope of the incident and notify affected individuals and any required regulatory authorities in

accordance with applicable privacy laws. We will take reasonable steps to investigate, mitigate, and

remediate the incident as appropriate.

YOUR RIGHTS

We respect your rights to your personal information and data. You have the right to access, correct,

request restriction or deletion of your information, or request how we use your personal information

and data collected, as required by applicable law. Note that where allowed, we may charge a reasonable

fee for actions that you ask us to take with respect to your data. In addition, we reserve the right to first

request you provide us with evidence verifying your identity before we take any action.

After we verify your identity, you have the right to:

 Update or change any information you have provided to us. To update or delete Your

information, please contact us at admin@oasisofhope.ca;

 Request that we confirm what data we hold about you, and for what purposes. You also have

the right to confirmation of whether we process your data or deliver your data to third party

processors, and for what purposes. We will supply you with copies of your personal information

unless doing so would affect the rights and freedoms of others;

 Change your consent to our use of your information. In such cases, we may require you to

delete your account with us, as described above, and you may not have full access to our Site;

 Request a digital copy of the data that we hold about you. Your first request for a copy of your

personal information will be provided free of charge. Subsequent requests will incur a

reasonable fee;

 Request that we delete all data that we hold about you, and we must delete such data without

undue delay. There are exceptions to this right, such as when keeping your data is required by

law, is necessary to exercise the right of freedom of expression and information, is required for

compliance with a legal obligation, or is necessary for the exercise or defense of legal claims.

Such a request may result in a termination of your account with us, and you may have limited or

no use of our website;

 Opt-out of receiving future email correspondence from us by checking the appropriate box

when you register for the account or make a purchase. You may change your communication

settings by contacting us at admin@oasisofhope.ca;

 Opt-out of receiving any third-party marketing communications or having your personal

information used for marketing purposes. You may do this by contacting us at

admin@oasisofhope.ca;

 In certain situations, restrict the processing of your data, such as when you contest the accuracy

of your data or when you have objected to processing, pending the verification of that

objection. When processing has been restricted, we will continue to store your data but will not

pass it on to third party processors without your consent, or as necessary to comply with legal

obligations or protect your rights, our rights, or those of others. In addition, you may opt out of

any processing of your data altogether. However, doing so may result in the termination of your

account and loss of access to our Site; and

 Complain to a supervising authority in your jurisdiction if you believe we are misusing your data

or have violated any of your rights under this Privacy Policy or applicable law.

If you wish to have any third parties, including those to whom we have disclosed your personal

information, delete your information, you may need to contact those third parties directly. Upon

request, we will provide information about the categories of third parties with whom we share personal

information, as required by applicable law.

Complaints

If you believe we have mishandled your personal information or violated your rights under this Privacy

Policy or applicable law, please contact us at admin@oasisofhope.ca. We will make reasonable efforts to

address your concern promptly. You may also have the right to make a complaint to the applicable

privacy regulator in your jurisdiction, such as the Office of the Privacy Commissioner of Canada or the

relevant state authority if you are located in the United States.

International Visitors

Our Site is intended for users located in Canada and the United States. If you are accessing our Site from

outside these jurisdictions, including from the European Union, please be aware that your information

may be transferred to and processed in Canada or the United States, where privacy laws may differ from

those in your country. By using our Site, you consent to this transfer and processing.

California Resident Privacy Rights

This section applies to residents of California under the California Consumer Privacy Act, as amended by

the California Privacy Rights Act (“CCPA/CPRA”). Under the CCPA/CPRA, California residents have the

right to:

 Know what categories of personal information we collect and how we use it;

 Request access to the specific pieces of personal information we have collected about you;

 Request correction of inaccurate personal information;

 Request deletion of personal information, subject to certain exceptions;

 Request that we limit the use and disclosure of sensitive personal information (if applicable);

 Opt-out of the “sale” or “sharing” of personal information, including sharing for cross-context

behavioural advertising;

 Not be discriminated against for exercising your privacy rights.

We do not sell personal information for monetary consideration. However, we may share certain

information with advertising or analytics partners for marketing purposes, which may constitute

“sharing” under California law. California residents may exercise their rights by contacting us at

admin@oasisofhope.ca. We may need to verify your identity before processing your request, as

required by law.

Changes to our Privacy Policy

We reserve the right to update and change this Privacy Policy and will make our best effort to update

the date “Last Updated” at the top of this page each time we make changes. You can review our most

recent changes by visiting this page. Your continued use of the Site following any updates constitutes

acceptance of the revised Privacy Policy.

Contact us

If you have any questions about our Privacy Policy or wish to exercise any of your rights as set out in this